Shipping& Returns

Visible Damage

It is the Dealer's/Customer's responsibility to check the merchandise and file a claim with the carrier if the shipment was made using the dealer's carrier account. Request a claim form from the delivering carrier and file your claim immediately. If the shipment was made using Frankford's carrier and account, it is the Dealer's/Customer's responsibility to check the merchandise and notify Frankford Umbrellas within 24 hours of delivery, so that a claim can be filed. In either situation, make a notation on the Bill of Lading as to the nature and extent of the damage, take photos and obtain a signature from the carriers' agent.

 

Failure to provide this information may result in the carrier refusing to honor the claim and Frankford will not, under this circumstance, be liable for damage sustained in transit.

Ground & Freight Delivery

Frankford Umbrellas would like to ensure the highest level of service. All of our products are made to order and shipped directly from us to you. Because of this, shipping times often vary depending on what product is ordered, what fabric is used (Grades A or A+, B, C, D, E, F) and the time of year the order is placed.

 

All small package and small quantity orders will be shipped using parcel companies (USPS, UPS, FedEx or other) unless otherwise specified. Some of our larger items and larger quantity shipments must be shipped with an LTL trucking company. Additional charges may be incurred for the following services: Lift Gate Service, Residential Delivery, Call before Delivery, Express Delivery, Weekend/Holiday Delivery, Guaranteed Delivery, Redelivery, or change of address.

 

Frankford Umbrellas will not be responsible for any express shipping costs or order cancellations unless we have guaranteed a specific delivery date in writing. No verbal guarantees will be made or honored at any time.

 

Orders may be delayed if certain information is omitted from the order form. This information includes, but is not limited to: billing address, shipping address, customer name, contact name, contact phone number, shipping instructions, item number, quantity, brief item description, or shipping method. Frankford Umbrellas will not be responsible for any charges incurred for lack of information provided. To obtain a shipping quote, or for shipping inquiries, please email a Frankford Umbrellas customer service representative.

 

FREIGHT QUOTES ARE ONLY VALID FOR 14 DAYS.